Why do I have
to include my credit card number?
You
will be required to submit a credit card number at the
time of booking. The hotels need your credit card number
to hold your room and to send a confirmation number.
What is the cancellation policy
on my reservation?
Cancellation
can be made up to 24 hrs prior to arrival at NO CHARGE.
After this limit the cost of the FIRST NIGHT will be
charged to your credit card.
Once
I have made my reservation, will I receive any written
confirmation from the hotel?
Yes,
an email will be sent as confirmation of your reservation
together with a personal code that will allow you to
change and modify your reservation.
What credit card
types are accepted for guarantee/deposit?
Amex,
VISA, MasterCard, Diners.
My credit card number
is correct, but the hotel is not accepting it. Why?
There
are a few possibilities:
-Your card type is not accepted at
the hotel.
-The card expiration date precedes
the reservation date.
-You have reached your credit limit.
-There is a computer error.
Is there a hotel shuttle
service to/from the airport?
Pick-up
can be arranged on request.
Can
I specify where I would like my room located (preferred
floor, etc)?
The hotel staff will do their best
to accomodate special requests. We cannot guarantee
room location because it is subject to availability.
Is the room rate
per person or per night?
Price
per room per night including American Buffet Breakfast,
Tax & Service.
Our children
will be with us... do the stay free?
Usually
children under 3 stay for free in their parent's room
using the existing bedding.
Are
rollaway beds/cribs available?
Our
Hotel offers rollaway beds and cribs. Not all room types
will allow rollaway beds.
What are the
directions to the hotel?
The
directions to the hotel can be found in the
page
I should receive a discounted
rate. How do I get this?
The
rates displayed are the only rates available for reservations.
If you are entitled to receive any special discounts,
you will need to contact the hotel directly by email
or fax.
How do
I get to the Hotel Nova Domus from Fiumicino International
Airport?
The
Air Terminal for Fiumicino International Airport (also
known as Leonardo da Vinci Airport) is located inside
Termini Rail Station which is only 5 km away.. To arrive
from Ciampino Airport (Rome's second airport and where
Go and Ryanair flights arrive) we suggest the Go courtesy
bus which leaves guests at Termini Railway Station.
Alternatively a taxi from either airport will cost approximately
45 Euro.
Is
breakfast included in the Room Rate?
Yes, a rich buffet breakfast is included in the room
rate. You may help yourself to an array of breakfast
items including cereals, fresh milk, yoghurt, fresh
seasonal fruit, prunes, pineapple, fruit salad, home
made pastries and cakes, ham, salami, boiled eggs, fresh
bread, rolls, butter, marmelade, jams, fresh fruit juices,
teas, coffees and cappuccino.
When
are you open?
The Hotel Nova Domus is open all year long
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